Protecting Your Business Around the Clock

With ASD’s advanced alarm monitoring solutions, you can rely on rapid responses and efficient threat mitigation. Our committed team of professionals works around the clock to protect your business from potential risks. With our comprehensive monitoring services, you will have peace of mind knowing that your business is protected.

  • Fire Detection
  • Intrusion Detection
  • Medical Emergency
  • Temperature Supervision
  • Utility supervision
  • Sprinkler Operations
  • Opening and closing of facilities
  • Panic and Hold-up Buttons
  • Equipment Malfunction

Central Station Alarm Monitoring

Professional monitoring services are the backbone of security systems. Our alarm monitoring offers top-notch redundancy, infrastructure, technology, and team experience to keep your commercial space safe and secure. ASD only uses central stations that are examined and approved in accordance with FM Standards and by Underwriters Laboratories (UL). This in addition to a state-of-the-art redundant computer system, comprehensive backup power equipment, signal load balancing, and backup architecture, ensures your critical systems receive a response.

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UL Listed Monitoring

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FM Approved Monitoring

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NFPA Standards

Redundancy

ASD utilizes multiple, geographically diverse, multi-server redundancy monitoring centers. These centers are connected with the latest communications technology and can allow for load balancing by redistributing operator resources so calls make it through, even during spikes in alarm activity.

Disaster Recovery

It's crucial for facilities to run 24/7, especially in the face of a storm, emergency, or outage. With a disaster recovery plan, center stations are backed up by generators and uninterruptable power supplies. If necessary, alarm monitoring supervisors can route alarm signals to our other central stations.

Fire System Monitoring

For fire system monitoring, NFPA 72 guidelines are followed. Trained UL-certified operators comply with best practices and local AHJ policies. 

Commercial Monitoring Features
 

24/7 Monitoring

Around-the-clock monitoring ensures your business remains secure. Agents immediately investigate threats and escalate to local emergency services as needed, providing a fast, informed response. 

Real-Time Video Verification

Video verification eliminates the stress, hassle, and confusion of false alarms. Agents can investigate alerts, dismiss false alarms without involving authorities, and address genuine threats immediately.

Remote Access

Manage and monitor your alarm system remotely through an app or web browser. Instant alerts can be sent directly to your mobile device, ensuring you’re always aware of what’s happening, whenever, and wherever you are.

Professional Support

Our dedicated on-shore support team works nonstop to assist with any concerns, issues, or events. They are guided by processes and procedures that have been optimized over 25+ years.

Monitoring FAQs

What about fire alarm testing and inspections?

Regular testing ensures your systems work properly and comply with NFPA, and local, state, and national codes. It also allows us to identify and correct minor issues before they cause major disruptions. ASD’s comprehensive fire alarm testing and inspection plans provide peace of mind, helping to ensure that your vital alarm and suppression systems will perform as required and helping you stay compliant with local regulations.

What types of monitoring plans do you offer?

We tailor our monitoring services to fit your organization’s specific needs. Whether you require new security equipment with professional installation or need us to monitor existing systems, we've got you covered. Our monitoring plans feature the latest technology, 24/7 professional monitoring from our Monitoring Centers, and responsive customer service to ensure your peace of mind.

Do monitoring centers close on holidays or nights?

No. Our monitoring centers operate 24/7/365 so you can have peace of mind that your business will remain protected. 

Which security systems can be monitored remotely?

ASD offers a wide range of 24/7 security system monitoring, including fire alarm, hold-up, burglary, medical emergency, refrigeration system alarms, basic utility supervision, including electricity, high and low temperatures, sprinkler operation, facility opening and closing, panic buttons, equipment malfunction, and messaging. 

Is there an average response time for an alert to be dispatched?

When an emergency dispatch is required, authorities are typically contacted within a few minutes of the incident occurring. First, an alarm is triggered, and the system sends an alert to our agents at one of our UL-listed central stations. Once an agent receives the alert, they dispatch and notify the proper parties based on the outlined policies and procedures. The average response time is just a few minutes from when the incident occurs.

Let's talk about your alarm monitoring needs


Contact an ASD®associate to discuss a solution for you.