IT Depot & Sparing Services
Is your internal IT team spending precious resources on storing, managing, and maintaining hardware for everyday runs or ad hoc projects? Let the Depot experts at ASD handle your break-fix, inventory, warranty work, and disposals – so your team can focus on what they do best.
Supported Technologies
The ASD Depot team can handle various equipment and devices, including but not limited to:
- End-user compute
(EUC) devices - Servers
- Networking devices
- Wireless devices
- IoT sensors and gateways
- Printers
- Phone systems
- Time clock systems
- AV devices
- Access control devices
- Video surveillance systems
and cameras - Point of Sale equipment
- Monitoring devices
Depot Services
When your operations are disrupted due to defective or malfunctioning technology and equipment, your business loses productivity and revenue. With dozens of devices at every location, equipment failure is inevitable. However, your downtime and resolution depend on who you have servicing the equipment.
Break-Fix
Depot and nationwide on-site break-fix services are available as a per-call or full-service contract. Our support team can handle RMAs, dispatch, and provide visibility through a customized portal via ServiceNow, extending the life of your IT assets.
Learn more about our field services →
Asset Lifecycle Management and Equipment Stock
Your locations are packed full of more technology than ever before. This means more hardware, vendors, and processes to manage. ASD offers comprehensive logistic services and warehousing to inventory, store, manage, configure, and ship your technology devices. Unused and excess inventory can be reclaimed, refurbished, redeployed, or recycled (EOL certificates provided), and our client portal lets you view, report on, and manage your assets in real time.
In-Warranty Repairs
Managing device maintenance in-house or working with multiple hardware partners can be time-consuming and complex. Trust ASD with your warranty entitlement. Our experts will track devices by serial number, fix hardware before it needs to be sent to an OEM, and coordinate with OEMs when needed. ASD has extended and enhanced warranty programs for a wide range of OEMs, to help you optimize your device maintenance processes, reduce costs, and improve efficiency.
EOL and Disposal
When it’s time to dispose of end-of-life IT assets, you must prioritize data, security, environmental compliance, and liability. Our depot specialists ensure all sensitive data is wiped from devices per data protection and privacy regulations. After data has been removed, hardware is recycled, sold, or disposed of following environmental regulations. Lastly, all required reporting and documentation are provided for transparency and audit compliance.
Depot Standard Operating Procedures
All the Depot activities are guided by strict Standard Operating Procedures (SOPs). SOPs are created in collaboration with our customers to ensure consistency, reliability, and high-quality results. The SOPs guide the team in handling every piece of enterprise IT equipment with the same level of care, minimizing errors and reducing turnaround time. These predictable and repeatable outcomes enable your team to scale and remain online and efficient.
Visibility & Tracking
Effortlessly monitor and access the information that matters most to you through our ServiceNow platform. All projects are run through the powerful portal to provide you with visibility and transparency. Operations and executive dashboards are available and it can bond with your existing systems to provide updates where and when you want them.
- 24/7 real-time visibility and reporting
- Equipment status updates, from receipt and inventory management to on-site arrival
- Bond and integrate with your existing platforms
- Shipping provider integrations and tracking
- Same-day shipping for most requests
Let's discuss your depot and sparing services needs
Reach out to an ASD®associate to discuss a solution for you.